Of all the services offered by Knoza Consulting, our Revenue Recovery Program is the classic “you have nothing to lose” service.
You don’t need to be a client – you can just subscribe to this one service.
Surprisingly often, Amazon damages and/or loses a product, inventories less than you shipped, mishandles a return, etc. that should result in refund to you. But it isn’t possible to track what is owed and file a case for each refund because Amazon has no incentive to make this an easy process.
Our proprietary software tool connects to your account and files cases on your behalf for every time it believes Amazon owes your account money. Any recovered money is a reimbursement that goes directly into your account. After you have been reimbursed, we invoice you 25% of the amount recovered. Since this would not otherwise be on your radar, it is pretty close to free money.
Some examples of when Knoza can get your money back:
- Reconciliation of transactions including the amount received, orders, returns, reimbursements, and removals of actual stock.
- Items destroyed by Amazon without your request or permission.
- Orders that were returned after 30 days for which Amazon didn’t give you the 20% restocking fee (due you based on their policy).
- Customers received a larger refund than what they paid originally and the seller is being charged for it.
- Customer received refund, but the seller has not been credited back the amount and the refund is past 45 days.
- Inbound items damaged by shipper or not received and older than 30 days.
- Orders for which the weight or dimensional fees have been overcharged.
- Orders for which the commission fee was overcharged.
- Items lost or damaged in Amazon’s warehouse that have not been reimbursed.
- Replacement sent to customer and original never sent back after 45 days.
- Amazon claims to have reimbursed a return, but the seller has not been reimbursed.
- Amazon claims to have placed an item back into your inventory, but it has not been replaced.
- Wrong item returned and scanned to your inventory.
- Chargeback not refunded.
- Returns damaged by the carrier or Amazon.
- Inventory not received following removal order.
- Amazon reimbursed you, but not for the full quantity that should have been reimbursed.
- Amazon did not reimburse the total amount it should of reimbursed based on the original order.
Please let us know if you want to move forward.